Xcalibur frequently asked questions
Straight answers about Xcalibur, the cloud dispatch platform from Merlin Interactive for quarries, ready-mix concrete, asphalt, aggregate merchants, and hauliers and carriers. Includes weighbridge (truck scale) ticketing. Each answer links to the page with more detail.
About Xcalibur
What is Xcalibur?
Xcalibur is cloud dispatch software for the heavy materials industry, built by Merlin Interactive. It runs the full material dispatch lifecycle in one system: enquiry and quoting, orders and stock, concrete mix designs, vehicle scheduling, weighbridge ticketing, driver apps and proof of delivery, CO2 tracking, invoicing and finance integration. It comes as Xcalibur Enterprise (core platform), Xcalibur Connect (customer, driver and partner apps) and Xcalibur AI (copilots and forecasting).
About the companyWho is Xcalibur for?
Xcalibur is built for quarries, ready-mix concrete plants, asphalt producers, pre-cast concrete manufacturers, aggregate merchants, bulk materials suppliers, and hauliers and carriers. It suits a single concrete plant as well as a national aggregates network with many depots. Typical users are weighbridge operators, dispatchers, drivers, sales teams and finance teams, who all work from the same live record of each order and docket.
Industries we serveIs Xcalibur cloud-based?
Yes. Xcalibur is cloud software by design. It is hosted in Microsoft Azure, in a region close to your operation, built for web and mobile access from the weighbridge, the office or the cab, and engineered for 24/7 operation with a 99.9% uptime SLA. It is not offered as an on-premises product.
Weighbridge and dispatch
What is weighbridge ticketing software?
Weighbridge ticketing software, also called scale ticketing software or truck scale software, records each vehicle weighed on a weighbridge (truck scale) and produces the digital ticket, or docket, for the load (a weighbridge ticket or scale ticket). It captures weights against the customer, order, product, vehicle and haulier or carrier, then passes the record to invoicing and reporting. In Xcalibur, weights are read directly from the hardware, the docket is generated automatically and CO2 tracking for the load starts at the same moment.
Weighbridge ticketing softwareDoes Xcalibur work with our existing weighbridge?
Yes. Xcalibur integrates directly with weighbridge and truck scale hardware in real time, so tare and gross weights are captured automatically rather than typed in, and a digital docket is generated against the order as the vehicle is weighed. It also connects to batching plants, GPS mapping and accounts systems. Our team can confirm fit for your site during onboarding.
Weighbridge ticketing softwareWhat happens if the weighbridge or truck scale connection drops?
Operators can enter weights manually. Manual entries are recorded and flagged as manually entered, so the audit trail stays intact and every load still produces a digital docket (weighbridge ticket or scale ticket).
Weighbridge ticketing software
Ready-mix concrete
What is concrete dispatch software?
Concrete dispatch software plans and controls ready-mix deliveries from order to pour. It takes the order, builds and manages the mix design, sends instructions to the batching plant, schedules trucks against delivery windows, tracks loads to site and captures proof of delivery. Xcalibur adds machine-learning mix calculations, a driver app with digital dockets, per-docket CO2 and automated invoicing, and supports volumetric mixer trucks.
Concrete dispatch software
Hauliers, drivers and customers
How does Xcalibur handle hauliers and carriers, and self-billing?
Xcalibur manages owned and hired vehicles in one schedule. Jobs can be allocated to hauliers and carriers automatically, they get real-time load updates, and every trip is tracked against agreed rates. Xcalibur generates self-billing invoices automatically, so hauliers and carriers do not need to invoice you.
Quarry and aggregates softwareIs there a driver app?
Yes. Xcalibur's driver app runs on phones and tablets (iOS and Android) and gives drivers real-time job assignments, digital dockets, delivery confirmation, notes, water added, returned concrete, signatures, photos and proof of delivery from the cab. Site managers and field teams also get mobile access to dockets, delivery updates and job details, and the driver interface can integrate with third-party driver management platforms.
Concrete dispatch softwareCan our customers place orders and track deliveries online?
Yes. Xcalibur's customer portal gives your customers secure self-service access to place orders, track live deliveries, and view invoices and account history. That cuts the phone calls asking where a load is and the requests for copy invoices. The portal is part of Xcalibur Connect, alongside the driver and partner apps that link your yard to the people you work with.
CO2
How does Xcalibur track CO2 emissions per delivery?
Xcalibur builds CO2 tracking into dispatch. CO2 is calculated from material emissions and vehicle emissions, estimated when the load is weighed and dispatched, then reconciled automatically with actuals when the vehicle returns using actual round-trip distances. Every docket records the combined figure, which can be rolled up by customer, site, product or time period and exported for regulatory submissions and sustainability reports.
Sustainability and CO2 tracking
Integrations and pricing
Which accounting systems does Xcalibur integrate with?
Xcalibur integrates with Microsoft Dynamics, SAP, Sage, Xero and more. Dispatches are consolidated into invoices and sent by print, email or EDI with no manual re-keying, and the finance link supports real-time credit control and consolidated invoicing. An open API covers custom integrations.
All integrationsHow much does Xcalibur cost?
Xcalibur pricing is tailored to each operation. We do not publish prices online. Contact the sales team with your number of sites and depots, fleet size and the materials you sell; someone usually replies within one working day.
Contact SalesHow long does it take to implement Xcalibur?
The technical setup is quick. Overall time depends on how much staff time your team can give to training. Contact sales with your sites and fleet and we will talk through a plan that fits your resources.
Contact Sales